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Casual Communication Centre Operator

Housing and Communities
£24,996 - £27,028 inclusive of shift allowance & outer fringe allowance pro rata
Council Offices, Campus East, Welwyn Garden City AL8 6AE
Working Pattern:
Evenings/Nights/Part Time/Weekends
0 hours per week. Casual Hours (24/7 Rota).
DBS Check:
Closing Date:
02/02/2020 at 23:55 PM

Communication Centre Operator
Casual Hours (as and when)

£13.22 per hour

Are you passionate about promoting and supporting our customers to live independently for as long as possible? If so, this is the role for you.

Here at Welwyn Hatfield Council, our Communication Centre provides an emergency service to around 7000 households, 24 hours a day, 365 days a year. You will be joining a busy team to provide emergency support to the elderly, sick and disabled residents in our community.

You will offer reassurance, assess situations and ensure that the appropriate services and personnel attend the scene of the emergency. Outside of office hours, you will also be the first point of contact for all council emergencies including repairs.

With experience of working in a pressurised environment, you will be able to deal calmly and tactfully with all kinds of calls and will be sensitive to the needs of the callers and have a genuine interest in their well-being.

Working a shift pattern that covers 24 hours a day, 365 days a year, you must also be able to cover overtime shifts, often at short notice. This will include day, evening and overnight shifts. Full details will be available at interview stage.

Welwyn Hatfield Borough Council pride themselves on their commitment to their people – striving to ensure that each and every employee feels valued and happy in their work. Employees are empowered to influence and transform the services they deliver, no matter what level they’re at.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.



Equal Opportunities

Welwyn Hatfield – Working for Equality. We welcome applications from all sections of the community.

How to apply

Please apply online via the link below.

Please read the job description and person specification fully before applying for this vacancy.

You must demonstrate how you meet the criteria set out in the person specification and give examples to support your statements in the application questions section.

If you do not demonstrate how you meet the criteria for the role your application will be unsuccessful.

About Welwyn Hatfield Borough Council